Refund policy

At CubeBuff, we want your display product to arrive complete and in good condition. If you need help with a return, exchange, damaged item, missing part or cancellation, please contact us at info@cubebuff.com and include your order number.

Please do not send any product back before receiving return authorization and the correct return address from CubeBuff.

30-Day Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, the product must be:

Unused, complete and in resalable condition.
Returned with its original protective film intact.
Returned in its original protective packaging.
Complete with all panels, bases, connectors, accessories and instructions supplied with the order.
Accompanied by the original order number or other proof of purchase.

To request a return, email info@cubebuff.com with:

Your order number.
The product you wish to return.
The reason for the return.
Photos showing the product and its current condition.

If your return is accepted, we will provide return instructions and the correct return address. Returns sent without prior authorization may not be accepted.

Change-of-Mind and Incorrect-Selection Returns

If the return is caused by a change of mind, an incorrect LEGO® set number, an incorrect product format, background style, lighting option or another reason unrelated to a defect or fulfillment error:

You are responsible for the cost of tracked return shipping.
The original outbound shipping charge is non-refundable.
The product must meet all return-condition requirements listed above.
We recommend keeping the tracking information until the return and refund are completed.

Please check the exact LEGO® set number and selected product options before placing your order. Products designed for different LEGO® set numbers are not interchangeable.

Made-to-Order and Custom Products

Products identified as made-to-order, personalized or custom-made cannot be returned for a change of mind.

This restriction does not apply when the product is confirmed to be faulty, damaged, incorrectly supplied or materially different from its description, subject to applicable consumer law.

Damaged Products, Defects, Missing Parts or Incorrect Items

Please inspect your order as soon as it arrives.

For visible shipping damage, contact us preferably within 48 hours and no later than 7 days after delivery so that we can investigate the issue with the carrier. This reporting period does not limit any mandatory rights that apply to defects discovered later.

Email info@cubebuff.com and provide:

Your order number.
A clear description of the problem.
Photos or video showing the affected product.
Photos of the inner protective packaging.
Photos of the outer shipping carton and shipping label.
Details of any missing or incorrect components.

Please keep the product and all packaging while your claim is being reviewed.

After reviewing the evidence, CubeBuff will provide the appropriate solution. Depending on the issue, this may include replacement parts, a replacement product, return instructions or a refund.

Exchanges

If you ordered the wrong product or need a different option, contact us at info@cubebuff.com.

Exchange requests are subject to return eligibility and product availability. When a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the required product.

Returns caused by selecting the wrong LEGO® set number, product style or variant follow the change-of-mind return conditions above.

Order Cancellations

Contact info@cubebuff.com as soon as possible if you need to cancel an order.

If a cancellation requested for personal reasons is approved before the order is dispatched, a 10% processing charge will be deducted from the refund.

Made-to-order or custom-product cancellations may not be approved after production has started. Orders that have already been dispatched cannot be cancelled and must follow the applicable return process after delivery.

Refunds

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 3–5 business days. Your bank, card issuer or payment provider may require an additional 7–10 business days to show the refund in your account.

For approved change-of-mind returns:

The original outbound shipping charge is non-refundable.
Return shipping is paid by the customer.
Any approved cancellation processing charge remains applicable.

CubeBuff may reduce or refuse a refund if the returned product is used, incomplete, damaged after delivery, missing protective film or no longer in resalable condition, subject to applicable law.

If more than 10 business days have passed since we confirmed your refund, please contact info@cubebuff.com.

Return Address

The correct return address will be provided after your return request has been reviewed and authorized.

Please do not return products to the sender address, manufacturer address or warehouse address shown on the original parcel unless CubeBuff has confirmed that address in writing.