Good to know
Help & delivery
A little guidance, from finding your set to making room for the finished display.
Find the right fit.
Start with your LEGO® set number, then check the space around your display.
Find your display ↗Compatibility guide ↗Size & fit guide ↗Set it up. Enjoy it.
Prepare your space and follow the instructions supplied for your exact display.
Assembly & care ↗Display case guides ↗Frequently asked questions ↗Your order.
Check the current information for your destination and chosen display.
Returns and refunds ↗Shipping & Delivery ↗Talk to CubeBuff.
Have your set number or order number ready so we can help with the details.
Contact CubeBuff ↗Shipping & Delivery
Last updated: October 9, 2026
Destinations and shipping charges
CubeBuff ships from China to eligible addresses in the United States, the European Union and other countries supported at checkout. Local restrictions may apply. Available services and shipping charges are calculated at checkout for your destination.
Preparing your order
- Standard orders: 1–3 business days, excluding weekends and holidays.
- Products identified as special or oversized: 5–7 days before dispatch.
- Custom-made products: 5–15 business days before dispatch.
- Pre-orders: the dispatch date shown on the product page.
Delivery estimates after dispatch
- Standard shipping: 7–14 business days.
- Expedited shipping: 3–7 business days, when offered at checkout.
- European Union standard delivery: 7–14 business days.
Production time is additional to transit time. Delivery dates are estimates, not guarantees; carrier delays, customs and holidays may affect arrival.
Taxes and customs
Taxes and duties collected or included by CubeBuff are shown at checkout. You are responsible for customs clearance and any import duties, VAT or other destination charges not collected at checkout.
Tracking, delays and lost parcels
Tracking information is emailed when your order ships. If your parcel is more than 10 business days past its estimated delivery date, email info@cubebuff.com with your order number. Carrier-confirmed lost or undeliverable parcels qualify for a refund under our Returns & Refunds Policy.
Returns and contact
See our Returns & Refunds Policy for the 30-day return process and exclusions. EU consumers may request withdrawal within 14 calendar days of delivery for unused eligible goods; shipping-cost treatment is explained in that policy.
Shipping questions: info@cubebuff.com. These terms remain subject to mandatory consumer rights.
Returns and refunds
Request a return within 30 days of delivery at info@cubebuff.com. Eligible requests receive authorization within 48 hours. Wait for approval and the correct return address before shipping anything back.
Custom-made, engraved or personalized goods and items marked Final Sale are excluded from change-of-mind returns. Customers pay non-defective return shipping; shipping costs are non-refundable unless the item is defective.