Order information

Shipping & Delivery

CubeBuff display products ship from China. The United States is our current launch market, and checkout shows the shipping services and charges available for the delivery address.

Shipping destinations

CubeBuff currently accepts U.S. delivery addresses when a shipping option is available at checkout. Availability for other countries or regions may be limited and is confirmed only when checkout offers a service for the destination. Local laws, carrier coverage and customs restrictions may prevent delivery to some addresses.

Production and processing time

Standard orders: Normally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
Special or oversized orders: When identified on the product page, these orders may require 5–7 days before dispatch.
Pre-order items: Ship on or around the dispatch date stated on the product page.
Custom-made products: May require 5–15 business days before dispatch.

Processing time is separate from carrier transit time.

Shipping methods and delivery estimates

Shipping option	Estimated transit time after dispatch
Standard Shipping	7–14 business days
Expedited Shipping	3–7 business days, when available at checkout

Delivery times are estimates, not guaranteed arrival dates. Holidays, customs clearance, destination conditions and carrier disruptions may extend delivery.

Shipping costs

For United States orders, Standard Shipping is $8.00 and becomes free when the order amount is $70.00 or more. Expedited Shipping is $15.00. The available services and final charge are calculated and displayed at checkout using the delivery address and order value; checkout is authoritative.

Duties, taxes and customs

Orders ship from China. Unless checkout expressly states that duties or taxes are included or collected, the recipient is responsible for applicable import duties, customs fees and destination taxes. Customs clearance time is not included in the transit estimates above.

Order tracking

After the parcel is handed to the carrier, CubeBuff sends a shipping confirmation to the email address used at checkout. The message includes tracking information when it is available. Carrier scans may take time to appear after dispatch.

Delays and lost packages

If a parcel has not arrived more than 10 business days after the latest estimated delivery date, email info@cubebuff.com with the order number and latest tracking event. CubeBuff will open a carrier investigation and provide the applicable replacement, reshipment or refund steps after the investigation.

Returns and shipping damage

Returns and refunds are handled under the current Refund Policy. For visible shipping damage, missing parts or an incorrect item, keep the packaging and email the order number with clear photos or video to info@cubebuff.com before returning anything.